Trust & Compliance
Trident Estates and Lettings is a member of Propertymark's Client Money Protection scheme, registered with the Information Commissioner's Office and covered by an approved redress scheme. Our certificates are available to view and download below.
Every landlord, tenant, vendor and buyer we act for is protected by three independent frameworks — client money protection, data protection registration, and an approved redress scheme.
Propertymark's Client Money Protection scheme reimburses landlords, tenants and vendors if client money held by the agency is lost or misappropriated. Membership is a legal requirement for lettings agents in England and demonstrates that our client accounts are held to the highest professional standard.
We are a registered data controller with the UK Information Commissioner's Office. All personal information we hold about landlords, tenants, vendors, buyers and staff is processed in line with the UK GDPR and Data Protection Act 2018. Our full Privacy Policy explains what we collect, why we hold it and how you can exercise your rights.
Trident Estates and Lettings is a member of an approved government redress scheme, authorised by the Ministry of Housing, Communities & Local Government. If a formal complaint has not been resolved to your satisfaction after exhausting our internal complaints procedure, you have the right to refer the matter to the Property Redress Scheme for independent review, free of charge.
If you have a question about any of our regulatory memberships or would like to verify our credentials directly with the issuing body, please get in touch.
Every landlord, tenant, vendor and buyer we act for is protected by the regulatory frameworks above. If you would like to discuss instructing Trident, we would be pleased to hear from you.