Privacy Policy

Last updated: 18 May 2026  ·  Controller: Trident Estates & Lettings Limited  ·  Company No. 17173896

This Privacy Policy explains how Trident Estates & Lettings Limited ("Trident Estates and Lettings", "we", "us" or "our") collects, uses, stores and protects your personal data. We are committed to safeguarding the privacy of everyone who interacts with our business, our website at www.tridentestatesltd.co.uk, and our property services.

1. Definitions and Interpretation

In this Policy, the following terms have the following meanings:

2. Scope of Privacy Policy

This Privacy Policy applies only to your use of the Website and our services. The Website may contain links to other websites; we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. Data Collected

Without limitation, any of the following data may be collected from time to time:

• name;
• date of birth;
• gender;
• job title and profession;
• contact information such as email addresses and telephone numbers;
• demographic information such as postcode, preferences and interests;
• financial information such as bank details, where required to provide our services;
• identification and proof of address documents, where required for Anti-Money Laundering ("AML") and Right to Rent checks;
• IP address (automatically collected);
• web browser type and version (automatically collected);
• operating system (automatically collected);
• a list of URLs starting with a referring site, your activity on the Website, and the site you exit to (automatically collected).

4. How We Collect Data

Data is or may be collected by us in the following ways:

4.1 Data given to us by you

You may give us your data by submitting an enquiry form on the Website, requesting a valuation, registering as a landlord, tenant, vendor or buyer, corresponding with us by phone, email or in writing, or otherwise instructing us to provide property services.

4.2 Data received from third parties

We may receive data about you from third parties including:

• Social media platforms — where you interact with our pages or send us a message;
• Property portals such as Rightmove, Zoopla or OnTheMarket — where you enquire about a property we have listed;
• Referencing and AML providers — where we instruct them to carry out checks in connection with our services;
• Other agents, solicitors and conveyancers — where they are involved in a transaction with you.

4.3 Data collected automatically

To the extent that you access the Website, we will collect your data automatically, for example your IP address, device type, browser version and information about your visit. We use cookies and similar technologies to do this. Automatically collected data is used to improve the Website and the services we offer.

5. Our Use of Data

Any personal data you submit will be retained by Trident Estates and Lettings for as long as you use the services and the Website. Data that you submit may be used for purposes including, but not limited to:

• internal record keeping;
• providing the property services you have instructed us to provide (lettings, sales, property management, short-let management);
• complying with our legal and regulatory obligations, including AML and Right to Rent checks;
• marketing properties to potential tenants and buyers;
• communicating updates and information about your tenancy, sale or purchase;
• improvement of our services and the Website;
• transmission by email of marketing materials that may be of interest to you (where you have provided consent or where we have a legitimate interest to do so).

You have the right at any time to require us to cease contacting you for marketing purposes; please see Section 9 below.

6. Who We Share Data With

We may from time to time share your data with the following:

• Our employees, directors, agents and contractors where they need the data to provide our services to you;
• Third party service providers who help us run our business — including referencing agencies, deposit schemes, inventory clerks, contractors and maintenance providers, marketing platforms, IT and hosting providers, and short-let booking platforms (such as Airbnb) where relevant to the service;
• Payment providers and financial institutions where this is necessary to process payments;
• Relevant authorities where required by law, including HMRC and other bodies for the purposes of AML, Right to Rent, taxation and fraud prevention;
• Professional advisers such as solicitors, conveyancers and accountants, where required to progress a transaction.

We will not sell your data to third parties.

7. Keeping Data Secure

We take appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or damage. These measures include:

• protecting our systems and accounts with strong passwords and, where available, multi-factor authentication;
• storing data on secure servers operated by reputable hosting providers;
• using SSL/TLS encryption on the Website so data is transmitted securely;
• restricting access to your data to staff and contractors who need it to perform their role.

8. Data Retention

We will only retain your data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Where data is collected in connection with a tenancy, sale or AML check, we are typically required to retain it for at least five years after the end of the business relationship.

9. Your Rights

Under the Data Protection Laws you have the following rights:

• the right to access the personal data we hold about you;
• the right to have your personal data corrected if any of it is inaccurate or out of date;
• the right to have your personal data erased (the "right to be forgotten") in certain circumstances;
• the right to restrict the processing of your personal data;
• the right to data portability — to receive your personal data in a structured, commonly used format;
• the right to object to the processing of your personal data, including for direct marketing;
• the right to withdraw consent at any time, where we are relying on consent to process your data;
• the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us using the details below.

10. Links to Other Websites

The Website may, from time to time, contain links to other websites. We have no control over those websites and are not responsible for their content. This Privacy Policy does not extend to your use of those websites.

11. Changes of Business Ownership

Trident Estates and Lettings may, from time to time, expand or reduce its business and this may involve the sale and/or the transfer of control of all or part of the business. Data provided by users will, where it is relevant to any part of the business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally supplied.

12. General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

This Privacy Policy will be governed by and interpreted according to the laws of England and Wales. All disputes arising under this Privacy Policy will be subject to the exclusive jurisdiction of the English and Welsh courts.

13. Changes to This Privacy Policy

Trident Estates and Lettings reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. We recommend that you check this page regularly to keep up to date.

14. Contact

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

• Email: hello@tridentestatesltd.co.uk
• Website: www.tridentestatesltd.co.uk
• Serving: Bedford and surrounding areas