For Tenants, Landlords & Contractors
Report a repair.
Faster than a phone call. Available 24/7. Every job is triaged the same working day.
How It Works
Three steps. No phone tag.
We built our portal so tenants, landlords and contractors can log and track repairs without waiting on hold. Everything sits in one place — from the first photo to the final invoice.
1
Sign in with your email
Use the email address you gave us when you moved in, took out a management agreement, or signed on as a contractor. No passwords to remember — we look you up automatically.
2
Tell us what is wrong
Pick the type of issue (leak, heating, electrical, damp, security, appliance), describe it in your own words, and set the urgency. Photos help us send the right trade first time.
3
We triage the same working day
Emergencies get called back within the hour. Standard jobs are assigned to a vetted contractor and you will see every update, quote and approval in your dashboard until it is closed.
Genuine emergency? Call us.
For gas smells, uncontainable water leaks, no heating in winter, loss of power, or anything that risks safety — do not use the portal. Call the emergency line straight away.
01234 380414Open the Portal
Log a repair now.
Most tenants get to a submitted ticket in under two minutes. You will be able to see every reply, quote and approval right in your dashboard.
Open the Tenant Portal
Existing Trident tenants, landlords and contractors only. The portal recognises the email on your tenancy, management agreement or contractor onboarding form. If you cannot get in and you are one of ours, email hello@tridentestatesltd.co.uk and we will sort it.